The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
INTERNATIONAL SHIPPING- yes, I ship to most countries. If you don't see the shipping option for your country, please message me your address and the pieces you are interested in for a shipping quote.
I love working on custom orders because I know what I create will be very special to you.
Custom orders take longer to ship than the items that are already made as ceramics need to be made , dried (drying period varies depending on the size of the piece), fired once to bisque and than fired again to glaze, therefore they can take upto 6-7 weeks to ship but I promise you it will be worth the wait 😍 when you buy a custom piece you will be the only one in the entire world that has one...
Yes of course , send me a convo about what you would like to be done ( you can pick your clay color, add draining holes to planters etc.) I will try my best to meet your needs.
Of course , anything on @ceramicsense on IG can be recreated for you. Send me a message about it.
Regular processing time for made to order items is 4-6 weeks but if you would like me to rush your order I can include your piece in the next kiln fire (The kiln is fired every 10 days). If you wish me to rush your order please consider purchasing an order upgrade.
If your item is returned to sender (CeramicSense) due to errors in the address provided by the buyer, unclaimed packages at local mail office etc. I will message you on Etsy to inform you your package came back to me and if you wish your item to be resent you will be charged for additional shipping costs.